Sports / Casino
w99bet collects and uses your information only to operate your wallet, process transactions through Rocket or Bank Transfer, and keep your session secure. What we collect, why we keep it, and how you can review or correct it — this page covers all of that clearly.
This policy sets out exactly what information w99bet collects when you open an account, make a deposit via Rocket or Bank Transfer, browse the lobby, or reach out to support. We collect the details you provide at registration — your name, contact information and preferred payment method — along with transactional records generated when your wallet is used. Device and session data, such as your browser type, screen resolution and connection region, are logged automatically to keep your account stable across sessions. We do not sell your personal data to third parties for their own marketing. Data shared with payment processors — including the local rails you use to fund your account — is limited to what those processors need to complete the transaction. Availability of this platform and the protections in this policy depend on your local law and the eligible regions where w99bet operates. If local regulation in your jurisdiction affects how we may process your data, those local rules take precedence. Any significant update to this policy will be reflected here, and the revised version becomes effective as soon as it is published to this page.
Not every service you reach through w99bet falls under this policy. Understanding the boundary helps you know where to direct any data question — and when a third-party provider's own terms apply instead.
Your login session, registration details and account wallet activity are fully covered by this policy. We control how that data is stored, who can see it and how long we keep it.
Deposit and withdrawal records tied to Rocket or Bank Transfer sit within our policy for our side of the transaction. The payment processor's own privacy terms govern what happens on their side of the transfer.
Pages you browse, games you open and sports markets you view are logged at session level for platform stability. This data is anonymised in aggregate reporting and is not tied to identifiable profiles for external sale.
External links, game studio interfaces and any embedded tools operated by outside parties carry their own privacy policies. We cannot be responsible for how those third parties handle data once you leave our environment.
You have real, actionable rights over the information we hold about your account. You can ask us to show you what data we have on file, correct anything that is wrong, or ask a question about how a specific record is being used. To review your account details, log in and open the account settings page — your registration information and contact fields are visible and editable there. For transaction records, the wallet history section lists every deposit and withdrawal tied to your account, including those made through Rocket or Bank Transfer. If you believe something in your file is incorrect, raise it through support and we will look at the specific record. We do not require a formal legal process to respond to a straightforward correction request. If your question involves how we store or share data, use the written support channel so there is a record of the exchange. We aim to acknowledge your message and provide an initial response within a reasonable time.
Log in and open account settings to see your registration details. Wallet history shows every transaction record linked to your account.
If a name, contact number or payment detail in your file is wrong, open a support request and reference the specific field. We will check and update it.
For any question about how a record is stored or used, contact support in writing. A written channel means the conversation is traceable for both sides.
If your concern is not resolved through standard support, the contact paths on this page give you a direct route to the team handling policy queries.
If you have a question that the policy text on this page does not resolve, these are the channels available to you. Use the written route for any data or policy query so your request is documented clearly on both sides.
Open the chat window from any page on w99bet. Describe your data or privacy concern and a support agent will pick it up. Suitable for quick clarifications about your account details.
Send your query to the support email address listed in the contact section of the site. Email is the preferred route for detailed data requests or correction submissions that need a written record.
The help section on w99bet covers common account and wallet questions. Check there first for answers about data fields, session history and Rocket or Bank Transfer transaction records.
We take a few specific measures to keep your account data secure and your session stable across devices. Here is what each area covers and how you can act on it.
We use cookies to keep your session active and remember your login state when you return on the same device. You can clear cookies through your browser settings. Doing so will end your current session and require a fresh login.
Account records, including transaction history for Rocket and Bank Transfer deposits, are kept for as long as your account is active and for a period after closure as required by applicable rules. You can ask what is held at any point.
Your login credentials are stored in a hashed format — we do not hold your password in readable form. If you suspect your account has been accessed without your knowledge, change your password immediately and contact support.
When this policy changes, the updated version is published here with immediate effect. We encourage you to check this page periodically. Continuing to use your account after a change is posted means you have seen the updated terms.
These are the questions we hear most often about how account and payment data is handled on w99bet. If your question is not answered here, reach out through the support routes listed on this page.
At registration we collect your name, contact details and the payment method you select — such as Rocket or Bank Transfer. Device and session information is also logged automatically when you access your account from any browser or mobile device.
Yes. Transaction records in your wallet are visible only to you when you are logged in, and to our account team when a support request requires it. We do not share individual transaction records with third parties outside of what is needed to complete the payment.
Log in and open account settings to review your registration details. Wallet history shows your full transaction record. For anything not visible in-app, submit a written request through the support email and we will respond with details of what is held.
Open a support request through live chat or email, name the specific field that needs correcting and provide the accurate version. We will check the record and update it. No formal process is required for a straightforward correction.
Data shared externally is limited to what is operationally necessary — for example, payment processors receive only what is needed to complete a transaction. Game content providers do not receive your personal account details. We do not sell data for third-party marketing.
This policy applies to your account wherever you access it, but your eligibility to use the platform and the protections available to you may depend on your local law and the eligible regions where w99bet operates. Local rules take precedence where they differ.